Terms&Conditions

Confidentiality and Privacy

Serenity Space Organising & Decluttering  is a fully confidential service and will not divulge any information whatsoever to a third party without your approval. Any testimonial and/or photographs will be used only with your prior written consent.

Advice disclaimer

All advice given is given in good faith. It is always your own decision whether or not to follow any advice given. We accept no responsibility for your actions and any consequences of these.

Working practices

We are happy to undertake some light cleaning to assist the organising and decluttering process, but please note that we do not provide a cleaning service.

We cannot move or lift very large items of furniture for Health and Safety reasons. If this is required,  a removal service can be arranged. Alternatively, your can provide your own volunteers.

If access to your premise is restricted or unsafe, we reserve the right to charge for lost time and expenses incurred.

Removal of items/ Green policy

We aim to promote recycling of your possessions wherever suitable and can offer advice on different options for appropriate disposal or sale. Any items removed from your property are done so, in general, at your own discretion and by yourself.

Payment terms

We accept cash and bank transfer. Payment is required at the end of a session or a project. A deposit of 10% of your total service price is required to secure the booking. Full payment is required on completion of the job.

Cancellation policy

Cancellations are sometimes unavoidable, in the event of cancellation, your deposit will normally be refunded. However, if a cancellation made by you within 24 hours of the agreed start time, we can only credit your deposit against your account if the work is scheduled to start within two months of such cancellation.

Insurance

Serenity Space Organising and Decluttering Service  is covered by Professional indemnity & Public Liability Insurance to a value of £1 million.

Other suppliers or services

We are happy to make suggestions and help to arrange additional services, for example, cleaners, handymen and removal companies. While we will do our best to help you find the appropriate additional service provider,  we will not be held liable if their performance falls below an acceptable standard nor for any loss or damage caused by any supplier, its employees or agents.